Frequently Asked Questions
How long will my claim take to process?
What happens if my claim is refused?
Insurers refusal to pay a claim is relatively rare but the impact of this happening to you is not underestimated.
Once we receive the first notification from you, our claims team will check your policy and identify the claim circumstances. From here we will let you know of any potential problems that we foresee and will take time to explain the implications of any exclusions and/or endorsements in your policy that may apply.
Having a dedicated claims team means that the teams’ sole focus is to manage claims. Therefore, our team will always be on hand to answer any questions and will keep you updated on progress throughout the claim process. You can rest assured that you will be kept informed of any issues if and when they arise, so that we can address them as soon as possible.
We represent you, our client. This means that we act as a ‘go-between’ yourself and the insurer, handling communication between you. If your claim is refused, we will check and make sure that the insurers interpretation of the policy and the reasons for refusing your claim are correct. If they’re incorrect, we will challenge your insurer so long as we have found grounds to do so. After all, our priority is you, our client and we will do our very best for you.
If the claim is still refused, then the insurers complaint procedure and any other sources of recourse will be provided to you.
Make a Claim
Please select the type of claim you need to make. If you’re unsure, give us a call on 0333 222 1168