Privacy Policy

This notice applies to the A-One Insurance Group and associated firms, which arrange insurance policies and provide connected services on behalf of clients. A-One Insurance Group includes the following firms:

• A-One Insurance Services (Bmth) Ltd
• P J Aiken Insurance Services Ltd
• A-One Insurance Services (Blandford) LLP
• Fowler Penfold Scheme Brokers Ltd
• Aspire Insurance Services Ltd
• McComish Insurance Brokers Ltd
• Preston Insurance Brokers LLP
• Jackson Insurance Brokers LLP
• Property Wealth Insurance Brokers LLP
• A-One London Risk Services LTD
• A-One Southampton Risk Services LTD
• Concorde Risk Services Ltd
• Milsom Insurance Brokers LLP

The Head Office address for the above firms is:

Energy House, Crow Arch Lane, Ringwood BH24 1PD.

This notice also applies to the following associate firms:

• David Upshall Insurance Services, of 44 South St, Dorchester DT1 1DQ

Each firm acts as Data Controller in relation to your personal information and A-One Insurance Services (Bmth) Ltd also acts as Data Processor.

We obtain information about you when you contact us to request a quotation or to discuss your insurance requirements and when you use our websites or visit our social media pages – for example, when you contact us about our products and services or enter a competition on our social media. In providing our service to you, we may also use information we obtain from other sources. This may be necessary to help us prevent fraud or to comply with the law.

We might collect your personal data from:

• You, your family members, employer or representative
• Other insurance market participants
• Credit reference agencies
• Anti-fraud databases, sanctions lists, court judgements and other databases
• Open electoral or other public registers
• In the event of a claim, third parties including the other party to the claim (claimant / defendant), insurers, witnesses, experts (including medical experts), loss adjustors, solicitors, and claims handlers

Which of the above sources apply will depend on your particular circumstances.

In order for us to provide insurance quotations, arrange insurance policies and/or deal with any claims or complaints, we need to collect and process personal data about you. The types of personal data which are processed may include:

Insurance is the pooling and sharing of risk, in order to provide protection against possible future events.

To do this effectively, information – including your personal data may need to be shared between different market participants, which can include:

• Internally within our own organisation
• Other firms in our wider organisation listed above, or part owned by one of the firms listed above – acting directly for you or as an intermediate seller of insurance products
• Other Insurance Intermediaries, Managing General Agents or Wholesale Intermediaries – acting as an intermediate seller of insurance products
  Insurers –acting as the underwriters and which will generally pay your insurance claims
• Reinsurers – acting for the underwriters to spread risks among the wider insurance market

Due to the nature of the insurance market, it is not possible to name every single insurance participant which may have been provided with your data, in advance of your contract of insurance being arranged.

We may use your information to:

• Evaluate the risks to be insured and matching these with appropriate policies and insurance providers
• Share with insurers, or other insurance providers to obtain quotations on your behalf;
• Process policy details with insurers to effect cover on your behalf including ongoing administration and processing any payments you are required to make
• Set up finance arrangements for payment of your premium and fees via third party finance providers
• Carry out our obligations arising from any contracts entered into by you including any subsequent adjustment or renewal
• Assisting with processing any claims arising under the contract
• Comply with our legal or regulatory obligations including financial sanctions checks
• Checks against credit reference, money laundering and anti-fraud databases
• Send you communications which you have requested or which we believe may be of interest to you, including information about other policies or services from us or our associated firms
• Seek your views or comments on the services we provide
• Notify you of changes to our services
• Deal with entries into a competition you have entered into with one of our firms

We are legally required to keep some types of information to fulfil our contractual and legal obligations and will hold your personal information on our systems for as long as is necessary for the relevant activity.

Where you have used our services to arrange insurance cover, we will retain your data whilst any policy you hold remains current and for 6 years from expiry of your cover or the final settlement of a claim.

However, if you have asked for a quotation, but have not; to date, arranged cover, we will retain your data for a maximum of 2 years from our last contact with you.

In quoting, arranging and in order to provide efficient servicing of your insurance policies, the firms named in this privacy notice may process your information. In addition, other firms in the insurance chain may have access to your data and this may include third party firms providing additional services to you or to us.

How we will use your information for marketing purposes, can depend on whether you are an existing customer or not – and whether you are a business or arrange insurance as a consumer.

If you are a current customer, we may contact you occasionally by post, phone or email about other insurance policies or services which we believe may be of interest to you. If you do not wish to receive these communications from us, then please let us know.

Consumers

If you are a previous customer or have asked us for a quotation, within the past 2 years, we may contact you for marketing purposes by email or by phone unless you have indicated you do not wish to be contacted. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

If you have not previously asked for a quotation or to arrange cover, we will not contact you by phone or email for marketing purposes unless you have provided your consent.

Business Customers

If you are a business; whether or not you have arranged cover or asked for a quotation with us in the past, we may contact you for marketing purposes by post, email or by phone unless you have indicated you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us by email: privacy@aoig.co.uk.

You can ask us for a copy of what information we hold about you. We want the information we hold about you to be correct – so please let us know if you believe we hold inaccurate or out of date information or wish to make a complaint about the way we have dealt with your information.

Some of our websites use ‘cookies’ which can help speed up your future website visits. You will be notified on the website if cookies are enabled and can choose to accept these or not.

We keep your personal information on our servers in the UK. However, in providing our service to you and obtaining insurance quotations or cover on your behalf, your personal data may be transferred within the European Union (“EU”), or in some cases, to countries which have similar data protection laws to the UK.