0333 222 1030

Please see the profiles and contact details for Property Insurance Team below:

Stephanie has worked in Insurance for over 8 years, she has worked in all areas of the Property team, Starting as an Administrator, progressing to Account Handler and then being promoted to Team Manager. With this in mind she is able to step in and help amongst the team.

Being the Manager of the Property Team, Steph manages a team of 12. This includes 7 Account Executives, 3 Claims Executives and an Administrator. She assists them in their day to day activities; providing the best policies for our clients and potential clients. She is responsible for issuing monthly reports to the Board of Directors and the other managers.

Stephanie holds the Cert CII accreditation and in 2015 A-One Insurance Group entered several award categories for which Stephanie was a candidate in two and went on to win Shooting Star at the RockStar Awards which are designed for young people who have celebrated success within their role. Stephanie’s specialism is Residential Property Owners Insurance. We offer a range of insurance products to suit those of a residential nature, buildings insurance for blocks of flats, directors and officers insurance .

Call Stephanie on 01425 486541
Email Stephanie at stephanie.selby@aoig.co.uk

Lorraine’s role is to proactively create and develop new business whilst providing support and business development to designated accounts to maximise the growth of client worth. She specialises in block and landlord insurance and related products such as Directors & Officers, engineering and personal lines and motor cover.

Since building over 6 years’ experience in the insurance industry, Lorraine has worked for A-One since 2009 and enjoys being part of a knowledgeable and supportive team who provide excellent client care and offer fantastic products She offers a professional, knowledgeable and honest approach and manages her clients' expectations where possible to provide a time frame and feels communication is key.

Lorraine likes her clients to know she is always there to help and support them and they will rely on her to step in and get situations resolved efficiently. Lorraine’s cheery and positive disposition shows her clients how valued they are and demonstrates that she views them as more than work associates. In her spare time, Lorraine likes to read, attend the theatre, visit the gym and transform her new home with lots of DIY!

Call Lorraine on 01425 486549
Email Lorraine at lorraine@aoig.co.uk

Victoria joined A-One as a member of the property team in 2013 providing quotes for blocks of flats insurance from new business to renewals including any adjustments throughout the policy year. She deals with residents directly as well as managing agents that have a portfolio of properties.

Victoria has a passion for relationships and thoroughly enjoys working with clients to ensure they are getting the best sevice, policies that meet their requirements and premiums within budget, Victoria's care and attention to detail, means that her client relation is second to none.

Victoria is currently studying for her Cert CII qualification, and is about to rollout an interactive workshop with ARMA, to managing agents across the industry, whch has been designed specifically to increase awareness confidence and capability in managing disaster recovery. The first workshop is booked in for April 2019 when she will be a lead facilitator.

Victoria is a hands-on mum of 2 beautiful girls, and spends her spare time making sure there is plenty of laughter. She loves to eat out with friends, when she can and is a strong believer that most things can solved over a cup of tea.

Here are what her clients have to say:

"Victoria Holmes was introduced to me in 2016. Victoria is professional and efficient and has, so far, been able to assist me in keeping countless clients happy with the insurance solutions she has provided."

Scott Thrower MIRPM,
Property Manager

"Victoria Holmes and A-One have become one of our preferred insurance brokers. This is due to Victoria doing what she says she is going to do, always within the agreed time frame. We receive our quotes for new business and renewal terms within ample time of the inception date. Victoria is always happy to answer any questions regarding insurance and answers in a jargon free manner."

Scott Baker MARLA, ANAEA
Scott Estates Management LTD

Call Vikkie on 01425 486582 or Mobile 07887 935535
Email Vikkie at vikkie.holmes@aoig.co.uk

Mike started working for The A-One Insurance Group in 1997 and joined the Property Department in 2006. During this period he has achieved his IF 1 &2 FP1 &2 and CEMAP qualifications. He enjoys working within the team and has a portfolio of Managing Agents that he works with, handling their new business enquiries and policy renewals, along with any policy adjustments or day to day enquiries they might have. Mike has always developed close working relationships with all the Managing Agents he has looked after over the years as can be seen by reading just one of the testimonials and emails of thanks received.

Please see some feedback below from one of Mike's clients:

"I have had the pleasure of working with Mike Brown of A1 for four years. In that time, I have always found him approachable and easy to talk you, especially concerning any issues or problems I have. Mike is extremely knowledgeable about all aspects of residential insurance and I have learnt a lot from him over the years. Mike has the ability to remain calm when there has been an emergency situation and has been a great support to me in turning around a crisis with minimum stress. Using a comparison of other brokers that I have dealt with over the years, it is Mike’s approachability and unflappable professionalism (nothing is too much trouble) that are his USP."

Bournemouth Managing Agent

Call Mike on 01425 486542
Email Mike at mikeb@aoig.co.uk

Julie has over 27 years of insurance experience and has worked for A-One since 2013 in the Property Team. Although her specialism is now handling new business and renewals from managing agents for property insurance she has previously worked in various other sectors such as car, travel and commercial.

Julie is dedicated to her clients and aims to provide a prompt and professional customer service. She is currently working towards her Cert CII qualification.

Call Julie on 01425 486546
Email Julie at julie.cheetham@aoig.co.uk

Joanna has been an Account Handler at A-One since October 2012.

Commercial Account Handler - October 2012 - December 2016 - Managing a portfolio of liability, shops and office packages.

Property Account Handler - December 2016 to Present - Developing and maintaining a portfolio of clients, encouraging long term relationships. New Business, renewals and adjustments.

Call Joanna on 01425 486529
Email Joanna at joanna.whelan@aoig.co.uk

Alison has worked for A-One since 2009 and is on the Property Team who deal with quotes, new business, adjustments and renewals for residents direct for blocks of flats. She also provides public liability and buildings and contents insurance.

Alison has worked in property insurance for over 33 years and is Cert CII accredited. She enjoys the variety of clients that she deals with and can offer a prompt and reliable service.

Call Alison on 01425 486543
Email Alison at alison.key@aoig.co.uk

Debbie has worked for A-One since 2007 and has over 20 years insurance experience in buildings, contents, property and travel insurance.

Debbie now specialises in property insurance for residential blocks of flats and landlords and has a portfolio of clients to manage. She provides new business quotations, renewals and administers mid-term adjustments. She offers her clients peace of mind that they will be getting quality cover at the right level.

In her spare time, Debbie owns two horses which she rescued so she enjoys caring for them and walking her two Rhodesian ridgeback dogs as well as beach fishing, holidays and keeping fit.

Call Debbie on 01425 486544
Email Debbie at debbiej@aoig.co.uk

Ben has recently joined the Property Team after starting at A-One as an apprentice on Reception. When Ben is fully trained his role will entail handling Property Managing Agent renewals. This will be on a portfolio basis and will be worked on monthly. He will be responsible for all Managing Agents' new business enquiries and their mid-term adjustments.

Ben is currently working towards an NVQ Level 2 in Business Administration and is also working towards becoming CII qualified. Ben enjoys working at A-One being surrounded by a group of extremely helpful and kind people. He is pleased to have learnt so much in such a short time and is pleased with the career progression opportunities.

Ben enjoys going to the gym and prestige cars when he’s not in the office.

Call Ben on 01425 486511
Email Ben at ben.bronsell@aoig.co.uk

Claire has worked for A-One since 2018 with over 20 years experience within the commercial sector, she prides herself on having an inner passion for customer care and so delivering a customer service that's second to none.

This means understanding the needs of her clients in order to give them the advice and information they require to make an informed decision.

Claire manages her own book of business, taking personal accountability for all of her clients, and will do everything she can to help strengthen relationships and continuously improve the service she provides. In her spare time, she has been heavily involved in charity organisations, recently collecting a community hero award for her help within the homeless community. Claire also enjoys keeping fit and riding her motorbike.

Call Claire on 01425 486547
Email Claire at claire.brand@aoig.co.uk

Sara has enjoyed working for A-One since 2008 as she feels it’s like working for a big family where people care from the top downwards and there is always a good atmosphere in the office. Sara has always worked in admin roles and has a great deal of experience.

Sara’s role entails processing relevant bordereaux, account queries, day to day admin and ensuring the smooth running of the team. Sara has a natural ability to build a rapport with her clients and a great deal of patience to assist them with their day to day enquiries. Sara regularly receives emails from clients thanking her for her help and support.

Outside of office hours Sara enjoys playing golf, travelling and has a keen interest in wildlife.

Call Sara on 01425 486545
Email Sara at sbrazier@aoig.co.uk