0333 222 1030

With our 10 branches located across the UK there is never a quiet day in the A-one Insurance Group.

For details of the latest company news including press releases, company events, charity work and company announcements. Please see below:

Insurer Updates

We are continuially monitoring the Coronavirus situation and all updates from the Government and Insurers will be viewed and acted upon where necessary.

Each insurer is different and may release different policy related updates, we therefore advise you to keep an eye on your insurer website (links can be found below) for statements and changes regarding your cover. If there are any major industry updates, we will of course communicate them.

Please be rest assured, we're all working from home and it's business as usual from us. If at any time you need to talk to us, please call us on 0333 222 1030 Stay safe.

Ageas: view the Ageas Coronavirus update page

Allianz: view the Allianz Coronavirus update page


Our Offices Are Now Closed

Following the Government announcement on 23rd March 2020, our offices are now closed.

We have deployed our Business Continuity Plan and all our staff are working remotely, many of whom are now working additional hours to support you through this challenging time.

Our business continues to operate as normal, in addition all calls are being diverted to our staff at home, and staff are able to receive Skype calls for those wishing to have some face to face interaction.

Insurers continue to also operate remotely and despite high call volumes throughout the industry our usual high level of service is being delivered.

We wish to thank our clients for their continued support during this unprecedented time.


Some Key Points for the Ever Changing Coronavirus Situation

Due to the ever changing situation, we're fully aware businesses are continuing to adapt. Please ensure you consider the following:

It's extremely important to keep your insurers in the loop. For more information or if you have question about your policy, please contact us on 0333 222 1030.


Our Claims Team Numbers

In case you need to speak to one of our claims handlers, here's a reminder of the contact details:

Claims Team Contact:

claims@aoig.co.uk | 0333 222 1168

Travel Claims:

Jessica Rattley: jessica.rattley@aoig.co.uk | 01425 486616

Personal Lines - Motor:

Harry Smart: harry.smart@aoig.co.uk | 01425 486611

Daniel Smith: daniel.smith@aoig.co.uk | 01425 486584

Personal Lines - Home:

Jessica Rattley: jessica.rattley@aoig.co.uk | 01425 486616

Blocks of Flats:

Daniel Narey-McIver: danielnm@aoig.co.uk | 01425 486556

Stephanie Joyce: stephanie.joyce@aoig.co.uk | 01425 486553

Janine Davies: janined@aoig.co.uk | 01425 486555

Commercial Motor Fleet

Harry Smart: harry.smart@aoig.co.uk | 01425 486611

Daniel Smith: daniel.smith@aoig.co.uk | 01425 486584

Commercial Business:

Anthony Bristow: anthony.bristow@aoig.co.uk | 01425 486551

Sue Harrison: sueh@aoig.co.uk | 01425 486552

Alison Jervis: alisonj@aoig.co.uk | 01425 486536

Insurer Updates

We are continuially monitoring the Coronavirus situation and all updates from the Government and Insurers will be viewed and acted upon where necessary.

Each insurer is different and may release different policy related updates, we therefore advise you to keep an eye on your insurer website (links can be found below) for statements and changes regarding your cover. If there are any major industry updates, we will of course communicate them.

Please be rest assured, we're all working from home and it's business as usual from us. If at any time you need to talk to us, please call us on 0333 222 1030 Stay safe.

Ageas: view the Ageas Coronavirus update page

Allianz: view the Allianz Coronavirus update page


Our Offices Are Now Closed

Following the Government announcement on 23rd March 2020, our offices are now closed.

We have deployed our Business Continuity Plan and all our staff are working remotely, many of whom are now working additional hours to support you through this challenging time.

Our business continues to operate as normal, in addition all calls are being diverted to our staff at home, and staff are able to receive Skype calls for those wishing to have some face to face interaction.

Insurers continue to also operate remotely and despite high call volumes throughout the industry our usual high level of service is being delivered.

We wish to thank our clients for their continued support during this unprecedented time.


Some Key Points for the Ever Changing Coronavirus Situation

Due to the ever changing situation, we're fully aware businesses are continuing to adapt. Please ensure you consider the following:

  • If you are sending staff home to work, please make sure you have cover away from the premises for any business equipment.
  • Notify your insurers if your premises are going to be unoccupied beyond the policy limits and conditions applicable.
  • If you are adapting to the situation and amending your business proposition i.e. now offering takeaway or a delivery service, let your insurers know immediately to ensure you have the appropriate cover in place.
  • If you are paying your premiums on either insurer direct debit facilities or with a third party finance provider and are experiencing any difficulties in making your usual payment, please contact the provider directly asking for the latest assistance available.
  • Please be mindful, during this period as cyber criminals will be working overtime to steal your money or data, be extremely cautious of unusual emails and any payment instructions should be validated by phone before paying.

It's extremely important to keep your insurers in the loop. For more information or if you have question about your policy, please contact us on 0333 222 1030.


Our Claims Team Numbers

In case you need to speak to one of our claims handlers, here's a reminder of the contact details:

Claims Team Contact:

claims@aoig.co.uk | 0333 222 1168

Travel Claims:

Jessica Rattley: jessica.rattley@aoig.co.uk | 01425 486616

Personal Lines - Motor:

Harry Smart: harry.smart@aoig.co.uk | 01425 486611

Daniel Smith: daniel.smith@aoig.co.uk | 01425 486584

Personal Lines - Home:

Jessica Rattley: jessica.rattley@aoig.co.uk | 01425 486616

Blocks of Flats:

Daniel Narey-McIver: danielnm@aoig.co.uk | 01425 486556

Stephanie Joyce: stephanie.joyce@aoig.co.uk | 01425 486553

Janine Davies: janined@aoig.co.uk | 01425 486555

Commercial Motor Fleet

Harry Smart: harry.smart@aoig.co.uk | 01425 486611

Daniel Smith: daniel.smith@aoig.co.uk | 01425 486584

Commercial Business:

Anthony Bristow: anthony.bristow@aoig.co.uk | 01425 486551

Sue Harrison: sueh@aoig.co.uk | 01425 486552

Alison Jervis: alisonj@aoig.co.uk | 01425 486536